TERMS OF USE AND CONDITIONS OF SALE

Dense Global

Last Updated: 19 February 2026

These Terms of Use and Conditions of Sale (“Terms”) govern your access to and use of the website located at www.dense.global (the “Site”) and any purchase of products made through the Site.

By accessing, browsing, or using this Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must not use this Site or purchase any products from it.

We reserve the right to amend these Terms from time to time. Any such amendments shall take effect upon publication on the Site.

1. INFORMATION ABOUT US

The Site is operated by:

The Family Pharma Ltd trading as Dense Global
Registered in England and Wales
Registered Office:
Unit 6 Acorn Business Park
Keighley Road
Skipton
BD23 2UE
United Kingdom

For customer enquiries, please contact:
hello@dense.global

2. USE OF THIS SITE

This Site is intended for personal, non-commercial use only.

You agree not to:

• Use the Site in any manner which is unlawful or fraudulent

• Attempt to gain unauthorised access to any part of the Site or its systems

• Interfere with the operation or security of the Site

• Introduce viruses or malicious software

• Copy, reproduce, distribute, or exploit Site content for commercial purposes without our prior written consent

We reserve the right to suspend or terminate access to the Site where misuse is suspected.

3. INTELLECTUAL PROPERTY

All content on this Site, including but not limited to:

• Text

• Images

• Logos

• Product descriptions

• Graphics

• Layout

• Software

is the property of Dense Global or its licensors and is protected by applicable intellectual property laws.

No content from this Site may be reproduced, distributed, or used for commercial purposes without our prior written permission.

4. PRODUCT INFORMATION

We endeavour to ensure that product descriptions, images, and pricing information are accurate at all times. However:

• Product packaging and appearance may vary

• Images are for illustrative purposes only

• Product availability may change

We reserve the right to correct any errors or inaccuracies and to cancel any orders affected by such errors.

5. ORDERS

By placing an order through the Site, you are offering to purchase a product subject to these Terms.

A legally binding contract is formed only upon our acceptance of your order, which will be confirmed by email.

We reserve the right to:

• Refuse any order

• Cancel an order prior to dispatch

• Limit quantities purchased

All products are supplied for personal use only and not for resale.

6. PRICING AND PAYMENT

All prices displayed on the Site are shown in the applicable currency and may exclude delivery charges and applicable taxes unless otherwise stated.

Payment must be made at the time of order using one of the payment methods specified on the Site.

We reserve the right to amend pricing at any time. Any changes will not affect orders which have already been accepted.

7. DELIVERY

Delivery times provided are estimates only and are not guaranteed.

We shall not be liable for any delay in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Carrier delays

• Customs clearance procedures

• Supply chain disruptions

Risk in the products shall pass to you upon delivery.

8. RETURNS AND REFUNDS

You may request a return of unopened products within fourteen (14) days of receipt.

Returned products must:

• Be unused

• Be in their original packaging

Unless the product is faulty or incorrect, you will be responsible for the cost of returning the product.

Refunds will be issued to the original payment method following receipt and inspection of the returned product.

9. HEALTH DISCLAIMER

Products sold on this Site are:

• Nutritional supplements or cosmetic products

• Not intended to diagnose, treat, cure, or prevent any disease

Information provided on this Site is for general informational purposes only and does not constitute medical advice.

You should consult a qualified healthcare professional prior to using any supplement, particularly if you are:

• Pregnant

• Nursing

• Taking medication

• Suffering from any medical condition

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Dense Global shall not be liable for any:

• Indirect or consequential losses

• Loss of profit

• Loss of business

• Loss of data

arising from the use of this Site or the purchase of products from it.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence where such limitation would be unlawful.

11. PRIVACY

Your personal data is processed in accordance with our Privacy Policy, which is available on the Site.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.